Contact us

A question before buying, a problem after? Write to us using the form below. We reply within 24 working hours.

What we can do

• Before you buy — tell you whether a product suits your situation, or tell you it does not. Both happen.
• Order tracking — locate your parcel and give you a real date.
• Change of mind — 14 days from delivery, product unused and in its packaging.
• Faulty product — 2-year legal warranty of conformity. We replace or refund.

Timing

Preparation within 24 to 48 working hours, then 3 to 5 working days in transit from our European warehouse. You receive a tracking number as soon as the parcel ships.

Include your order number if you have one, and a photo if the problem is visible — it speeds everything up.